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Water bill payments may be made Monday through Thursday from 7:00 a.m. to 6:00 p.m. at East Orange County Water District's administrative office located at 185 N. McPherson Road, Orange. Payment can be made by cash, check, Visa, MasterCard and American Express. There is no charge for credit card transactions.
East Orange County Water District customers may have their water bills paid automatically by their direct debit from their checking account or credit card each month. There is no charge from EOCWD for this service. Visit www.eocwd.com or call customer service at (714) 538-5815.
Mail your water bill payment stub along with your check in the courtesy reply envelope provided with your bill. If the envelope is missing, the payment address is:
East Orange County Water District
185 N. McPherson Road,
Orange, CA 92869-3720
What if I can't pay my bill?
It is possible to receive assistance in paying your water bill through EOCWD, as mandated by Senate Bill 998. It puts forward that if you are a low income customer with a signed certificate from your primary care provider, stating that the discontinuation of your water service would pose a serious threat to your health and safety, you may be provided with extended payment options to help you avoid termination of your water service.
Senate Bill 998, the Water Shutoff Protection Act, was signed by former Governor Jerry Brown in September 2018. SB 998 prohibits disconnection for nonpayment by any residential customer who has been delinquent for less than 60 days. It requires the water district give notice in writing or by telephone before disconnection. The district must also include an offer to discuss alternative payment methods or deferred payments, in addition to details pertaining to appeals and extensions. This information must be made available online for customers to access.
To learn more about the SB998 Policy and find out if you qualify for participation, click here.